Introduction
Corvus Janitorial Systems of Charlotte ("we," "us," or "our") is committed to protecting the privacy of individuals who visit our website, submit inquiries, or communicate with us via phone, email, chat, or text message. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information.
By using our website, engaging with our chat widget, or otherwise submitting your information, you agree to the practices described in this Privacy Policy.
Information We Collect
We may collect the following types of personal information when you interact with us:
- Contact Information: Name, phone number, and email address provided through our chat widget or other communications.
- Business Information: Company name and facility type, if provided during your conversation.
- Communication Preferences: Whether you have opted in to receive SMS/text messages during your chat interaction.
- Chat Transcripts: The content of your conversations through our website chat widget.
- Device and Usage Information: IP address, browser type, referring URLs, pages visited, and date/time of access (collected automatically via server logs and analytics tools).
How We Use Your Information
We use the information we collect for the following purposes:
- To respond to your inquiry and provide a quote for janitorial services.
- To communicate with you by phone, email, chat, or text message regarding your request.
- To send you SMS/text messages if you have explicitly opted in to receive them during your chat conversation.
- To improve our website, services, and customer experience.
- To comply with legal obligations and protect our rights.
SMS Messaging Details
When you opt in to receive SMS/text messages from Corvus Janitorial Systems of Charlotte:
- Message Frequency: Message frequency varies based on your inquiry and interactions. You may receive appointment reminders, service confirmations, quote follow-ups, and occasional promotional messages.
- Message and Data Rates: Standard message and data rates may apply depending on your mobile carrier and plan.
- Opt-Out: You may opt out of receiving SMS messages at any time by replying STOP to any message you receive from us. Upon receiving your STOP request, we will confirm your removal and you will no longer receive SMS messages.
- Help: For assistance, reply HELP to any message or contact us at (704) 424-1121 or [email protected].
- Consent Not Required: Consent to receive SMS messages is not a condition of purchasing any goods or services from Corvus Janitorial Systems of Charlotte.
Information Sharing and Disclosure
We do not sell your personal information to third parties. We may share your information only in the following circumstances:
- Service Providers: We may share information with trusted service providers who assist us in operating our website, conducting our business, or providing services to you, provided they agree to keep your information confidential.
- Legal Requirements: We may disclose your information when required by law, subpoena, court order, or governmental regulation.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the successor entity.
- Protection of Rights: We may disclose information to protect our rights, safety, or property, or the rights, safety, or property of others.
Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law. If you opt out of SMS messaging, we will remove your phone number from our messaging list promptly but may retain other contact information as needed for legitimate business purposes.
Your Rights
Depending on your jurisdiction, you may have the right to:
- Access the personal information we hold about you.
- Request correction of inaccurate or incomplete data.
- Request deletion of your personal information.
- Opt out of receiving SMS messages by texting STOP at any time.
- Withdraw your consent to data processing where applicable.
To exercise any of these rights, please contact us using the information provided below.
Third-Party Links
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of those third-party sites. We encourage you to read the privacy policies of any website you visit.
Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we learn that we have collected personal information from a child under 18, we will take steps to delete that information promptly.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this Privacy Policy periodically.
Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, please contact us:
Corvus Janitorial Systems of Charlotte
6148 Brookshire Blvd. Ste. F
Charlotte, NC 28216
Phone: (704) 424-1121
Email: [email protected]